The Trolley design uses dividers as supports for strength vertically and horizontally. When a divider is removed the the support and strength for floors and dividers is also removed. Excess weight may allow the floors to bow thus eliminating secure fit for dividers. Weight exceeding the maximum weight limit voids trolley warranty. Extra Wide and Extra Long Trolleys are Special orders and do not include any warranty regarding weight performance. Excess weight is easy to identify as hinges will stretch and rivets will loosen under the excess weight. Purchaser assumes all risk for Special Order Trolleys.
LIMITED WARRANTY
Hydrogroom, Inc warrants to the original purchaser that this new BIS Item is free from defects in material and workmanship. Any repairs or replacement resulting from the normal use, and the intended use that is due to faulty material and/or inferior workmanship will be repaired or replaced for one year to the original purchaser of the trolley or crate.
Repair or replacement is at the sole discretion of Hydrogroom, Inc.
For products currently under warranty shipping costs of replacement components, parts and/or trolleys, crates and /or tack boxes to Hydrogroom, Inc. is the responsibility of the purchaser. The shipping charges for the repair or replacement trolley will be paid by Hydrogroom, Inc. back to the original purchaser. Customer is to cover all other shipping charges, if applicable.
The LIMITED WARRANTY does not cover
- claims resulting from variations in color, character, or finish between the online color samples & finished product
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damage or other product problems that result from abuse and/or abnormal use, not folding the trolley properly and abuse to hinges on trolley, crates and tack boxes
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damage caused by neglect to keep wheels nuts tight to avoid irreversible and untended wear and tear on trolley frame
- there is NO guarantee or warranty for weight capacity in any size trolley or crate
- case contents, meaning anything living or nonliving inside or outside of the trolley or crate, including the pet
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wear and tear to handle grips, trolley skirts, travel bags, divider bags, wheels, grooming noose & accessories
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damage caused by dogs/animals to any part of the trolley, inside or out including chewing, scratching, urine, etc.
- damaged to trolley from weather conditions or acts of God or improper storage
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Wobbling wheels are not defective. The BIS Trolley and Crate casters are designed for a low speed application. The casters feature Foam Filled wheels that have NO air in the tires, thus eliminating the possibility of the wheels going flat. Foam filled wheels may wobble due to the uneven weight distribution of pets and items inside the trolley and/or crate OR due to a light load OR due to the floor or surface conditions
No statement by Seller or any person by words or action shall constitute a warranty by BIS/Hydrogroom, Inc.other than as described herein. There is no guarantee or warranty regarding implied weight capacity for any size trolley or crate. BIS/Hydrogroom, Inc. will not be liable for any loss, damage or injury for the pet or the purchaser/user while using any if our products.
You have purchased a quality trolley, crate or tack box from people who care about your satisfaction. Do not hesitate to contact the person or distributor that you purchased your best in show product from. They will then contact BIS/Hydrogroom, Inc. regarding your warranty, date of sale and bill of sale. if you have any questions and/or problems Please leave a detailed message with the info above and someone will contact you as quickly as possible.
DISCLAIMER:
Your purchase is a release of any and all liability on the usage of your trolley/crate. BIS/Hydrogroom, Inc. does not assume any risk, misfortune or harm to you or your pet regarding misuse of our products including weight limit capacity. BIS/Hydrogroom, Inc. trolleys are not designed for heavy, large, destructive or aggressive animals.
GENERAL SHIPPING INFORMATION
Shipments are delivered Monday through Friday. Best in Show Trolleys offers Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call (336) 520-1890.
Lead times are 12-16 weeks not including transit times. Delivery times will vary as dog show crates could take up to 4 weeks for shipment. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice. All trolley orders are produced in the order as received. We make every effort to ship as quickly as possible, however production may be delayed due to the number of orders already in house.
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion. Trolleys are primarily shipped by UPS. Trolleys are shipped in the folded position. In order to keep freight cost down, all trolley wheels are boxed and packaged inside the trolley box. Assembly is easy and instructions are included.
Extra long trolleys are over sized special orders and are considered to be oversized due to the dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger items.
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders via motor freight to save you on shipping. #300 -#600 Crates are shipped via motor freight. The carrier is determined by cost, delivery time and proximity to the delivery address. A member of our customer service team will contact you with a quote for accurate freight costs.
How do I return an item?
Please contact customer service 336-520-1890 for more information on returning an item. Thank you.